Shipping policy
Thank you for shopping with TGS LUXE. We are committed to delivering your jewellery safely and efficiently. Orders are shipped through trusted logistics partners, including Delhivery and Shiprocket, depending on the destination and service availability.
1. Order Processing
- Orders are generally processed and dispatched within 24–48 business hours, excluding Sundays and public holidays.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Once an order has been dispatched, it cannot be cancelled.
- Once your order is shipped, tracking details will be shared with you via SMS and/or email.
- Processing and delivery timelines may be slightly longer during sales, festive periods, or other high-volume periods.
2. Delivery Timelines — India
We currently ship across India.
- Major/Tier 1 cities: Approximately 1–3 business days after dispatch
- Other cities and towns: Approximately 3–7 business days after dispatch
- Remote or extended service areas: Delivery may take additional time
Please note that delivery timelines are estimates and may vary depending on the courier partner, location, weather conditions, operational delays, or other circumstances beyond our control.
3. Pre-Order Products
For products marked as Pre-Order, the estimated dispatch/delivery timeline will be mentioned on the product page.
Pre-order products may take up to 15 business days to be dispatched/delivered, depending on the product.
4. Order Tracking
Once your order has been dispatched, you will receive a tracking number/link via SMS and/or email.
You can use the tracking details provided to monitor the status of your shipment.
5. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
From time to time, TGS LUXE may offer free shipping promotions on selected orders or during promotional periods.
6. International Shipping
International shipping may be available for selected destinations.
- Estimated delivery time: 10–25 business days after dispatch.
- International delivery timelines may vary depending on customs clearance, local courier services, and the destination country.
- Customs duties, import taxes, VAT, or any other charges imposed by the destination country are not included in the product/order price.
- Any such charges shall be borne entirely by the customer.
- TGS LUXE is not responsible for delays caused by customs clearance or local authorities.
7. Incorrect Address / Failed Delivery
Customers are requested to provide a complete and accurate delivery address and contact number while placing the order.
If an order cannot be delivered due to:
- Incorrect or incomplete address
- Incorrect contact details
- Customer being unavailable
- Refusal to accept the shipment
- Failure to collect the package from the courier/local delivery centre
the shipment may be returned to TGS LUXE.
Any additional shipping or re-shipping charges arising from such circumstances may be payable by the customer.
For international shipments, if a package is abandoned, refused, or disposed of by the destination country’s customs/courier authorities, TGS LUXE may not be able to provide a refund or replacement.
8. Delays & Unforeseen Circumstances
While we strive to deliver your order within the estimated timeframe, TGS LUXE cannot be held responsible for delays caused by circumstances beyond our reasonable control, including courier delays, extreme weather, natural disasters, strikes, public holidays, customs delays, or other operational disruptions.
9. Damaged or Tampered Packages
If your package appears damaged, opened, or tampered with at the time of delivery, please do not accept the shipment where possible and contact us immediately.
For any delivery-related concern, please contact us as soon as possible with your order details and relevant photographs/videos so that we can assist you.
10. Contact Us
For any shipping-related queries, please contact:
TGS LUXE
📞 9799153076
📩 tgsluxe@gmail.com
TGS LUXE — Shine That Stays